This policy applies when you use Tuverl’s apps or websites to search for, request, or receive transportation services. Tuverl (“we”, “our”, “us”) values the privacy of every individual who uses our application, websites, and related services (collectively, the “Tuverl Platform”). This Privacy Policy explains how we collect, use, and share information from Tuverl Commuters and Drivers (collectively, “Users”). Your use of the Tuverl Platform is also subject to our Terms of Service.
Key Principles
- We collect only the information necessary to connect you with transport and improve the Tuverl Platform.
- We do not sell your personal information to third parties.
- You can review and edit your account information at any time.
- Location data is essential to the service — without it we cannot match you with nearby transport.
- You may unsubscribe from marketing emails at any time.
- We take reasonable precautions to protect your data, though no system is 100% secure.
Contents
1. Scope of This Policy
This Privacy Policy applies to all Users of the Tuverl Platform — including Commuters, Drivers, and visitors to our websites. It describes how Tuverl collects, uses, and shares personal information in connection with the Tuverl Platform. Beyond this policy, your use of the Tuverl Platform is subject to our Terms of Service.
2. Information We Collect
2.1 Information You Provide to Us
| Data Category | Data Types |
|---|---|
| Registration | Name, email address, phone number. If you sign up via Facebook: name, gender, profile photo, and Facebook friends list. |
| Payment Method | Processed by a third-party payment provider. Tuverl does not store full card details on its servers. |
| Communications | Name, email address, phone number, message contents, and any attachments you send to our Customer Support Team. |
2.2 Information Collected Automatically
| Data Category | Data Types |
|---|---|
| Location | Precise device location when the app is in the foreground or background (with permission). Saved location labels (e.g. “home”, “work”). |
| Device Information | IP address, browser type, operating system version, phone carrier and manufacturer, app installations, device identifiers, mobile advertising identifiers, push notification tokens. |
| Usage Information | Pages or content you view, actions within the Tuverl app, dates and times of visits. |
| Call & Text Information | Data about calls and texts between matched Commuters and Drivers facilitated through Tuverl. |
| Sensor Data (Drivers) | Speed, direction, height, acceleration, and deceleration — used to improve location accuracy and analyse usage. |
| Ratings & Reviews | Ratings and feedback submitted by Commuters and Drivers after each ride. |
| Address Book Contacts | Names and contact information from your address book (only with your explicit permission) to facilitate invitations and social interactions. |
| Cookies & Tracking | Session and persistent cookies, tracking pixels, and similar technologies to understand navigation, ad interactions, and popular content. |
2.3 Information from Third Parties
| Source | Data Types |
|---|---|
| Third Party Services (e.g. Facebook) | Same type of information we collect directly from you when you link your account. |
| Third Party Partners | Demographic data, payment information, fraud detection information. |
| Enterprise Programmes | Email address and other details provided by your employer or organisation if they participate in a Tuverl enterprise programme. |
| Background Checks (Drivers) | Driving record and criminal background information from authorised third-party partners. |
3. How We Use Your Information
We use information collected from all Users to:
- Connect Commuters with buses, minibuses, and taxis;
- Provide, improve, expand, and promote the Tuverl Platform;
- Analyse how the Tuverl community uses the Platform;
- Communicate with you directly or through partners, including for marketing and promotional purposes;
- Personalise your Tuverl experience;
- Send text messages and push notifications;
- Facilitate transactions and payments;
- Provide customer support;
- Detect and prevent fraud;
- Respond to safety issues, including accidents, disputes, and requests from government authorities.
For Drivers and Operators, we additionally use information to:
- Communicate regarding driver application status;
- Determine a Driver’s eligibility to drive on the Tuverl Platform;
- Notify Drivers about demand, pricing, and service updates;
- Analyse usage patterns for safety purposes.
4. How We Share Your Information
4.1 Sharing Between Users
Matched Commuters and Drivers can see basic information about each other: name, photo, ratings, and profile details. Drivers see the Commuter’s pick-up location; Commuters see the Driver’s vehicle and real-time location as they approach. Tuverl does not share your actual phone number with other Users without your permission.
4.2 Sharing with Third Parties
We may share your information with third parties in the following circumstances:
- API & Integration Partners — when you connect a third-party service to your Tuverl account;
- Service Providers — who perform services on our behalf (e.g. payment processing, analytics);
- Enterprise Partners — your organisation’s account holder may receive ride details if you charge a ride to a corporate account;
- International Partners — when you use the Tuverl app abroad to find rides via our partner network;
- Insurance Partners — to determine relevant coverage in the event of an incident;
- Legal & Safety Disclosures — when required by law, court order, or to protect the safety of the Tuverl community;
- Business Transfers — in connection with a merger, restructuring, or sale of assets;
- With your consent — in any other circumstance where you have agreed to the sharing.
5. Your Choices & Controls
5.1 Email Subscriptions
You can unsubscribe from commercial or promotional emails at any time. We will still send transactional and account-related emails.
5.2 Push Notifications
You can opt out of push notifications through your device settings. Note that opting out may affect your use of the Tuverl Platform (e.g. ride arrival notifications).
5.3 Location Information
You can prevent your device from sharing location information through your operating system settings. However, Commuter location is core to the Tuverl Platform — without it we cannot provide our services.
5.4 Editing Your Information
You can review and edit account information by logging in to your account settings. To terminate your Tuverl account, email support@tuverl.com. We may retain certain information after account closure to collect fees owed, resolve disputes, prevent fraud, and comply with legal obligations.
5.5 Cookies
You can modify your cookie settings through your web browser. Note that disabling cookies may limit certain features of the Tuverl Platform.
6. Data Security
We are committed to protecting the data of the Tuverl community. We take reasonable precautions to protect your personal information; however, no security measure is 100% secure and we cannot guarantee the security of your data.
7. Children’s Privacy
The Tuverl Platform is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it. If you believe a child under 13 has submitted information to us, please contact us at support@tuverl.org.
8. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the Tuverl Platform, by email, or other communication. We encourage you to review this policy periodically. Your continued use of the Tuverl Platform after changes are posted constitutes your agreement to the updated policy.
9. Contact Us
For any questions or comments about this Privacy Policy, your personal information, or our data practices, please contact us:
By using the Tuverl Platform, you acknowledge that you have read and understood this Privacy Policy.